TicketBook – Service Contract Management for Jira is introducing new panels to display service contract summary on JSM portal and issue view pages.
Summary
With its initial version, TicketBook was capable of creating contracts and generating reports for them. The contracts allowed the users to define quotas based on ticket counts, service hours or SLA success rates. The contract reports showed the actual consumption on those quotas for all periods of the contract.
With this week’s release, TicketBook can now show summary information for those contracts on JSM Customer Portal and Jira Issue View Pages.
Display Service Contract Summary on Help Center and Project Portal
This first new panel is visible on the main Help Center page and selected service portal pages.
This panel shows the current period summary information of selected contracts.
The panel aims for your customer users, so while creating a new ticket, they can see how much quota they have and how much of that quota they already consumed.
Of course, the contract owner can configure which contracts will be displayed on the customer portal and which users they will be displayed to.
Display Service Contract Summary on Issue View Pages
Another new panel will display the contract summary information on Jira issue view pages
This panel shows the current period summary information of selected contracts. It also shows info about past and future contracts.
The panel aims for your service agents, so while providing service, they can see how much quota the customer has and how much of that quota they already consumed.
The contract owner can configure which contracts will be displayed on this panel, on which issues they will be displayed, and which agents they will be displayed to. Reminders for agents can also be added for each contract. Through this simple panel, your agents can get a quick summary of your relationship with the customer.
Conclusion
The initial release of TicketBook and its reports were mainly serving contract managers. With the introduction of these new summary panels, it now includes your customers and agents into the circle.
Explore TicketBook – Service Contract Management for Jira in Atlassian Marketplace or its website.
If you have more questions or suggestions, you can reach our friendly support team by sending an email to appsupport@obss.tech. If you prefer face to face, you are welcome to schedule a meeting with us.
