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TicketBook <sub>Service Contract Management for Jira</sub>

TicketBook _{Service Contract Management for Jira}

Easy reporting for service contract performance and quotas

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FEATURES

BOTH FOR CUSTOMERS AND VENDORS

Whether you are a customer managing vendor contracts or a vendor managing customer contracts, this app is for you.

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DEFINE YOUR SERVICE CONTRACTS

Define monthly, annual, or fixed-period contracts.
Create multiple contract clauses with quotas based on ticket counts, service hours, or SLA success ratio.
Select issues for each clause with JQL.

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Define multiple clauses for each contract with each clause setting a goal or limit based on issue counts, total service hours, or SLA success rates.

SIMPLE AND EFFECTIVE REPORTING

Use Contract Reports to see the consumed quota for each period. Easily see if each period is above or below the quota.

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Contract Reports calculates the quota usage for all your clauses for each period of that contract and show which ones are above and which ones are below the set limit.

FLEXIBLE SLA REPORTS

Get SLA Success Rate reports with custom grouping. See annual, monthly, weekly, or daily SLA success rates grouped by customer, vendor, project, issuetype, or any other issue field.

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The SLA List Report displays a list of issues showing the details for the selected SLA timer.

The SLA Success Rate Report calculates the success rate of SLA timers for a group of issues. Get the report with no GroupBy fields to see the overall success rate. Select one or more GroupBy fields to have your issues grouped by the values of the fields you selected. Use parts of date fields as GroupBy fields to have your reports grouped by date and get a trend analysis.

How can we help you?

TicketBook _{Service Contract Management for Jira}