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Core ING Project Objective
The integration was driven with an urgency to simplify banking processes and consolidate accounts for a seamless focus on improving customer engagement by streamlining transactions, providing faster access to key banking information and letting customers choose ING as their ‘bank of choice’.
Technologies used
.NET
JAVA
KOTLIN
SWIFT
Client Use Cases
TEAM EXTENSION
The project aimed to simplify corporate clients’ experiences by consolidating multiple accounts from various institutions into a single platform, enhancing efficiency and user habits through a unified “My Accounts” concept.
The OBSS team integrated with open banking technologies, enabling users to choose ING as their ‘bank of choice’.
The OBSS data team helped map and model user data across web, tablet and mobile applications to enable a successful integration.
A digital strategy was crafted from user personas to reshape habits, leading to redesigned screens based on thorough research. This transformation revamped account behaviours and introduced the “My Accounts” concept for seamless transactions via ING’s platforms. The success, validated by audits and tests, drove a 10% usage boost.
X, Founder, INGBANK
Open banking infrastructure for ING - An international private and corporate bank based in the Netherlands2
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